How do I get my late fees reimbursed for a payment that qualifies for Late Fee Protection?
Late Fee Protection is one of the 5 Essential Bill Pay Protections provided by doxoPLUS subscription.
doxoPLUS Late Fee protection reimburses you if a doxo payment fails to deliver by the delivery date specified while making a payment with doxo, and that delivery date is prior to your due date for that bill. doxo will provide no more than twice the amount of the late fee charged and no more than three late fee reimbursements in any 30 day period. Late fee reimbursement maximum claim is limited to $100 per incident.
In case of a Late Fee Protection claim, please submit a claim with the necessary information or reach out to doxo support. A doxo specialist will contact you to validate your information and collect the requisite mentioned documentation.
Additional information is available about doxoPLUS Late Fee Protection in doxoPLUS Terms of Use.