Claim Process
In the event you become a victim of identity theft, doxo and TransUnion are ready to help you quickly protect your identity with $1M in identity theft insurance and expert restoration services.
Understanding your doxoPLUS Identity Theft Protection.
In the event you become a victim of identity theft, doxo and TransUnion are ready to help you quickly protect your identity with $1M in identity theft insurance and expert restoration services.
Up to $1 million coverage for damages and expenses incurred as a result of an identity theft event.
Services and tools to help you get your credit reputation fixed in the event of identity theft.
Up to $1 Million of coverage for damages and expenses incurred as a result of an identity theft event.
This Summary is provided to inform you that as a member of TransUnion Credit Monitoring, you are entitled benefits under the Master Policy referenced below. This Summary Description of Benefits does not state all the terms, conditions, and exclusions of the Policy. Your benefits will be subject to all of the terms, conditions, and exclusions of the Master Policy, even if they are not mentioned in this Summary. A complete copy of the Policy will be provided upon request.
The Master Policy of Personal Internet Identity Coverage has been issued to: TransUnion Corp. (the “Master Policy Holder”), Policy Number: 7077495 underwritten by insurance company subsidiaries or affiliates of American International Group, Inc., to provide benefits as described in this Summary.
If you have any questions regarding the identity theft insurance coverage or wish to file a claim, please submit a claim.
This is a group master policy issued to TransUnion Corp. If this master policy is terminated, your benefits will cease effective that date. It is the obligation of the master policyholder to inform you of any termination of the master policy.
The policy covers the following:
The policy covers the following:
Actual lost wages earned in the United States, whether partial or whole days, for time reasonably and necessarily taken off work and away from your work premises solely as a result of your efforts to amend or rectify records as to your true name or identity as a result of a stolen identity event.
Actual lost wages includes remuneration for vacation days, discretionary days, floating holidays, and paid personal days but not for sick days or any cost arising from time taken from self-employment.
Coverage is limited to wages lost within twelve months after your discovery of a stolen identity event.
The policy covers the following:
Reasonable and necessary fees and expenses incurred in the United States by you with our consent for an attorney approved by us for:
The policy covers the following:
The principal amount, exclusive of interest and fees, incurred by you and caused by an Unauthorized Electronic Fund Transfer.
Stolen Funds Loss shall not include any amount for which you did not seek reimbursement from the financial institution which issued the access device and holds the account from which funds were stolen, and stolen funds loss shall not include any amount for which you received reimbursement from any source.
A Stolen Identity Event means the fraudulent use of your name, address, Social Security number, bank or credit card account number or other personally identifying information or other method of identifying you.
This includes, but is not limited to, the fraudulent use of your personal identity to establish credit accounts, secure loans, enter into contracts or commit crimes.
Stolen identity event shall include Medical identity theft. Medical Identity Theft means the theft of the insured’s personal or health insurance information to obtain medical treatment, pharmaceutical services or medical insurance coverage. Medical identity theft also means the theft of the insured’s personal or health insurance information to submit false claims for medical services or goods.
A Stolen Identity Event does not include the theft or unauthorized or illegal use of your business name, d/b/a or any other method of identifying your business activity. Unauthorized Electronic Fund Transfer means an Electronic Fund Transfer from your account initiated by a person other than you without the actual authority to initiate the transfer and from which you receive no benefit.
An Unauthorized Electronic Fund Transfer does not include an Electronic Fund Transfer initiated: (1) by a person who was furnished the access device to your account by you, unless you had notified the financial institution that transfers by such person were no longer authorized; (2) with fraudulent intent by you or any person acting in concert with you; or (3) by the financial institution or its employee.
Stolen Identity Event
The Master Policy provides benefits to you only if you report a stolen identity event to us by the contact number stated above as soon as you become aware of a stolen identity event, in no event later than one hundred twenty (120) days after the stolen identity event is discovered by you and you follow the instructions given to you in a claims kits that you will be provided.
These instructions will include notifying major credit bureaus, the Federal Trade Commission’s Identity Theft Hotline and appropriate law enforcement authorities. This claims kit will also instruct you how to file for benefits under the policy if the stolen identity event results in losses covered under the policy.
You will only be covered if a stolen identity event is reported to us within one hundred twenty (120) days of discovery. You will not be covered if the stolen identity event first occurs after termination of the master policy or termination of your membership in the Master Policyholder’s program.
The Master Policy provides benefits to you only if you report an Unauthorized Electronic Fund Transfer to us at the contact number stated above as soon as you become aware of a Unauthorized Electronic Fund Transfer, but in no event later than one hundred twenty (120) days after the Unauthorized Electronic Fund Transfer is discovered by you.
You will only be covered if an Unauthorized Fund Transfer: (1) first occurs while you are a member of the Master Policyholder’s Membership Program, and (2) is reported to us within one hundred twenty (120) days after your discovery of the Unauthorized Fund Transfer.
You will not be covered if the Unauthorized Fund Transfer first occurs after expiration or termination of the Master Policy or termination of your membership in the Master Policyholder’s Membership Program.
The most we shall pay you are the Limits of Insurance shown above. All Legal Costs shall be part of and subject to the Aggregate Limit of Insurance. LEGAL COSTS ARE PART OF, AND NOT IN ADDITION TO, THE LIMIT OF INSURANCE.The Lost Wages Limit of Insurance shown above is a sub-limit of the Aggregate Limit of Insurance and is the most we shall pay you for lost wages.
You shall be responsible for the applicable Deductible amount shown above and you may not insure against it.
You shall be responsible for only one Deductible during any one policy period.
Should you be enrolled in more than one membership program insured by us, or any of our affiliates, we will reimburse you under each membership program:
Identity Restoration services are available from TransUnion Fraud Restoration Agents after you have established that you were a victim of Identity Theft.
A comprehensive review of your TransUnion credit report for inquiries and new accounts in the previous 12 months. This can help identify other instances of stolen identity or accounts that require action.
Useful resources and templates to help navigate the identity theft resolution process:
TransUnion agents will assist you in setting a 90-day fraud alert on your TransUnion credit file. This includes TransUnion notifying the other credit bureaus to set fraud alerts on their credit files. This helps protect you against future accounts being opened with a stolen identity.
Dispute letters to send to Experian & Equifax to alert them that you have experienced identity theft.
Victims of identity theft may have the option to set a 7-year fraud alert to further protect their identities, depending upon individual circumstances (upon completed Toolkit receipt).
Agents will assist in removing you from marketing promotions for unsolicited offers of credit or insurance for 5 years, as allowed under the Fair Credit Reporting Act.
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