Two Healthcare Leaders Join Doxo Advisory Board

SEATTLE – September 19, 2012doxo, the all-in-one digital file cabinet and e-payment solution, today announced that Pat Hays, former CEO of Blue Cross and Blue Shield Association, and Dick Clarke, former CEO of Healthcare Financial Management Association (HFMA), have joined the doxo advisory board to provide industry insight and strategic guidance around doxo’s document delivery and payment network for healthcare providers and insurers joining the network. Through doxo, healthcare providers and insurers can quickly and easily connect with their patients and members online to simplify the management of medical bills, Explanation of Benefits (EOB’s), and payments all in one place. In the past year, key healthcare providers representing more than 50 hospitals and more than 4,000 physicians have signed with doxo, including major health systems Advocate Health Care and Advocate Medical Group, Novant Health, Saint Luke’s Health System, and Northwestern Memorial Hospital.

“Some of my recent experiences as a patient left me astonished at how much paperwork is still generated in healthcare,” said Pat Hays, former CEO of Blue Cross Blue Shield Association. “I believe that doxo has the right formula to put the patient at the center of the equation and make it easy for providers and payers to speed payments and reduce the stress commonly associated with statements, EOBs and bills.”

doxo provides three critical and unique benefits for healthcare:

  1. doxo enables a patient to receive and manage bills from multiple healthcare providers – doctors, hospitals, specialists, and more – all in one place.
  2. doxo enables the patient to also receive and organize the associated EOB’s that document the insurer-paid portion of those bills, in the same private digital file cabinet.
  3. doxo helps healthcare providers and insurers boost paperless adoption by delivering health documents to the same place a patient is already managing other accounts, bills, and important documents (including utilities, telephone, bank statements, investments, and more), so the healthcare provider no longer must work to drive paperless adoption unilaterally. 

doxo works for healthcare providers and health insurers of all sizes, from the nation’s largest healthcare institutions to a local physician or dentist seeking to alleviate the hassle of paper bills for patients and to get paid faster at less cost. doxo’s mobile apps ensure that patients can access their documents and make healthcare payments whenever it’s most convenient for them. 

“I am excited about doxo, because I see it as the natural evolution for advancing patient billing to paperless – and complementary to the great work that HFMA continues to do with the Patient Friendly Billing ™ project,” said Dick Clarke, former CEO of the HFMA. “This is a channel to bring all the disparate provider bills and insurance documents into one place, along with all of the other household accounts a consumer manages on a regular basis.”

Dr. Clarke served as CEO of the Healthcare Financial Management Association (HFMA) for 25 years before his retirement in June 2012 and has been named as one of the most powerful people in healthcare for nine consecutive years. Pat Hays served as the President and Chief Executive Officer of Blue Cross and Blue Shield Association from 1995 to 2000 and founded Sutter Health in Sacramento in 1980 where he served as its Chief Executive Officer for 15 years.

“The addition of Pat and Dick to our advisory board supports our commitment to healthcare and underscores the importance in addressing this fast growing segment of the market as we continue to solve a complex problem that every patient encounters” said Steve Shivers, CEO of doxo. “doxo is designed to address this confusion, reduce unnecessary stress for patients managing multiple health providers, doctor bills and EOBs, and deliver strong savings to providers and payers.”

Patients connect with their providers and health plan on the doxo network, via web browser or mobile device, to securely receive, review, and manage their medical and insurance documents, and pay their medical bills, from one place in their doxo digital file cabinet. Each time a patient connects to a provider or health plan on doxo paper mail is turned off, and documents are thereafter delivered directly to the patient’s digital file cabinet.  In turn, hospitals, doctors, and insurance companies eliminate costs associated with paper mail and credit card fees, speed payment for medical services, and simplify the overall experience for their patients and members, with no software or professional services required.

doxo goes beyond bill and document management – the service also enables patients to manage key account info like insurance plan numbers, deductibles, and notes on their treatment or payments, as well as create and organize folders for other medical records. In addition, doxo users receive bills and important documents for all their other household accounts in the same place they manage their healthcare paperwork.

To learn more about delivering documents through the doxo network, visit To sign up for your own personal doxo account, visit, or download the doxo mobile app 

About doxo

doxo is the easiest way for businesses and customers to Connect and interact. doxo provides consumers a digital file cabinet that makes it simple to organize household accounts and store important documents from multiple providers all in one place. For businesses, joining doxo makes it easy to connect and interact with customers, deliver documents paperlessly, and get paid with doxoPAY. Every month thousands of customers and businesses are connecting and going paper-free on doxo, dramatically reducing payment, paper, and postage costs and eliminating environmental waste. Each time a user adds one of their providers to doxo, the network grows.  The doxo network can be explored at  doxo investors include leading venture firms Mohr Davidow Ventures, Sigma Partners, and Bezos Expeditions, the venture investment fund of Jeff Bezos. doxo has been recognized as a Red Herring Top 100, a Best of the Web by NetBanker, American Business Awards New Product of the Year, an official Webby Award Nominee, and as an AlwaysOn OnDemand Top 100 Private Company. doxo is headquartered in Seattle, Washington. More information can be found at