Boost your customer engagement
doxoDIRECT brings these benefits to your company:
Fast, free direct deposit payments.
Expanded mobile payments with Apple Pay, iOS, Android apps.
Real-time account validation, zero-exception reconciliation.
Overdraft protection, auto-pay, e-billing, IVR, Paperless, and more.
Online dashboard with real-time payment details.
What is doxo?
While most billers have bill pay on their website, the vast majority customers don’t visit the websites of each and every one of their billers each month. As a result most bill payments still come through other channels… mail, bank payments, cash payments, and more.
Providers join doxoDIRECT to address this gap and extend customer engagement and payment convenience beyond what can be achieved through their websites alone.
doxo provides the all-in-one bill pay experience your customers crave, and provides your business the benefits of greater transparency, stronger mobile engagement, and faster payments. All of which leads to lower customer care rates and higher customer satisfaction.
Millions of users across the country use doxo’s all-in-one bill pay apps to organize and pay their bills. If you see your business on the doxo directory, it means that one or more of your customers added you to their account list and requested to pay you through doxo.
doxo’s crowd-sourced directory allows users to organize all their monthly bill accounts in one place, track all their bill payments in real-time, and keep payment history, contact info, and useful links for all their household providers through a single simple app.
With over 50,000 providers payable, doxo is the largest bill payment directory in the nation, making it the best all-in-one bill pay solution for the consumer.
All service providers in the doxo directory are eligible to become a doxoDIRECT Provider. It’s free, and setup typically takes just a few minutes.
Customers will appreciate how you’ve focused on expanding their bill pay options, and your company will appreciate your effortless ingenuity at speeding collections and reducing customer care.
how does doxo work for customers?
doxo makes it simple and secure for users to pay ALL their bills in one place.
Simpler bill pay for your customers means faster payments and less customer support for your business.
Users select the companies (billers) they wish to pay from over 60,000 providers payable through the doxo network. What if a biller is missing from the doxo Directory? Users can submit any of their billers to be validated and added. doxo is adding new billers to the Directory every month.
Verify Provider Account
The user provides their account number, address, etc. (data specified by each provider) to verify the their biller account. This is the information that doxo provides to the biller with every payment to ensure payments post quickly and correctly.
Select Payment Method
Each user can select what payment account they prefer to use, they can also select different payment types for different bills and change these each month. doxo provides the option to pay with debit card, credit card, ACH (bank account), Apple Pay, Pay-by-phone, and more
Real-Time Payment Tracking
Users can track each step of the payment delivery process, and confirm their payment is delivered on time. Payment history for all their bills is kept together in the user’s doxo app.
Reminders & Notifications
doxo sends alerts via email for all payments, with full payment details available on-demand through the doxo apps (desktop and mobile access). Users control how they are notified for payment tracking & completion, payment reminders, and auto-scheduled payments.
More than 4,000,000 Satisfied Customers
“Very easy and reliable service. I always get a reminder to pay my bill on time and very secure. I will recommend doxo to anyone.”
“This is a great service! Having been late a few times because I would forget to write the check or go into bill pay, this really turned things around. I get the notice and it just pays it – so easy!”
“I love using the doxo app. It makes paying my bills less of a hassle. I use it for every bill I can. Highly Recommended.”
See why millions of consumers choose doxo to organize and stay on top of their household bills!
How does doxo keep user information secure?
doxo’s state-of-the-art security measures keeps user information safe. All customer personal and payment information stored on doxo is encrypted (at 2048-bit) or tokenized (not stored at all) to ensure that user information is always secure. doxo protects sensitive user data end-to-end, both in transit (over the internet) and at rest (where it is stored).
How can I get customer payments faster?
Sign up for doxoDIRECT and receive payments as a daily deposit to a bank account of your choosing. Direct payment setup is simple, and it’s free.
How is doxo authorized to send payments?
doxo is authorized by users to send payments on their behalf (similar to how a user issues payment through bank bill payment services). Billers may also optionally sign-up with doxo to take advantage of the free doxoDIRECT features offered, but this is not required for users to initiate their bill payments via doxo.
How can my company track customer payments in real-time?
When your company joins doxoDIRECT you get access to the doxo Control Panel for your business. The doxo Control Panel allows you to see all payments made by doxo users to you from the moment they are scheduled until they are deposited in your bank account. In addition to the dashboard, your business receives a daily payment reconciliation file in the format you select.
How do payments get to billers from doxo?
For doxoDIRECT providers, payments are delivered electronically and directly to the business’ bank account (or that of their lock-box provider). For businesses in the doxo Directory that haven’t enrolled in doxoDIRECT, doxo delivers payments through the same networks (electronic and, when necessary mailed) that bank bill pay services utilize.
How do I change information on my company’s profile page?
doxo strives to ensure that provider directory information is as current and accurate as possible. Company profiles are primarily edited and updated by doxo users. But if you see inaccurate info on your company’s profile page in doxo, then please contact firstname.lastname@example.org.
When you enroll in doxoDIRECT, your business gains access to the doxo Control Panel, where you can directly edit, and expand the your profile in the doxo directory. You will also be able to track customer payments, deliver electronic documents, access market analytics, open support tickets, and view your doxo customer payment history.
Can I remove my profile from the doxo Directory?
Any doxo user can add a biller to the doxo Directory. Once added that user and others can make payments, organize their account info, schedule reminders, and track their history of activity with that Provider. Millions of users across the country use doxo to make payments to tens of thousands of billers. doxo is the largest payment director of billers in the nation, making it the best all-in-one bill pay solution for the consumer.
Since user data is attached to Providers in the Directory, legitimate Providers cannot be removed from the doxo Directory. If you find errors on your business profile page, you can submit those by clicking “Suggest an update” on your doxo business profile, or you can email directly to email@example.com.
How much does doxo cost for users?
Payment fees, if any, depend on the payment method selected by the doxo user and whether the Provider being paid is a participating doxoDIRECT provider, and other factors. All participating billers have the option to make some or all payments via doxo free for their customers, contact firstname.lastname@example.org to learn how to speed payments and reduce costs for your business and your customers.
Go DIRECT with doxo!