User Support » Payments » Why did my payment fail?

Why did my payment fail?

In most cases, we are not able to elaborate on the reasons for payment failure. We send transactions to your bank or credit card provider, and they respond only with the information that we share with you. You should contact your bank or credit card company for more information, but you can also reach out to us if you like. Click “Submit a Request” on the top right side of the screen to open a support ticket.

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