Why did I get a payment reminder email when I don’t have any bills due at this time?
For every bill you manage in doxo, you can set a custom due date and choose to activate reminders. If you are receiving an email reminder for a bill and no bill or payment is actually due, you can remedy it two different ways:
- First, if you’d like to stop getting reminders for the bill, simply log in to your doxo account and select the bill and edit the settings for due date and reminders to turn off the reminder;
- Or, if you would like to get email reminders, you can change the due date settings to be more accurate. Simply change the day of the month that the bill is due, and/or change the bill frequency.
For example, you may have a bi-monthly or quarterly bill that is set for monthly, and you can change this in the due date settings to the correct frequency.
Staying on top of due dates is one of the key benefits of using doxo, but you always control the due date and reminder settings for each bill.
If you need help with any of these steps, please contact doxo support.
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