Why did I get a payment reminder email when I don’t have any bills due at this time?
You likely received the reminder because the due date set in your doxo account is different from your biller’s actual due date.
doxo sends payment reminders based on the due date you set for each biller in your account. If the date is incorrect, or you simply no longer want reminders for that bill, you can easily update it:
1. Log in to your account and go to your Bills list.
2. Click on the due date icon next to the biller you’d like to update.
3. Edit the Frequency and Next Due Date, or check Don’t send a reminder for this bill if you prefer not to receive reminders.
4. Click Save.
If you need help with any of these steps, please contact doxo User Support team.
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