What happens if I make a duplicate payment by mistake?
To check if you’ve made a duplicate payment:
1. Log in to your account and go to your Bills list.
2. Click the biller’s name.
3. Click View Activity History.
If you need to cancel a duplicate payment:
1. Click the document icon next to the activity of the duplicate payment.
2. Click Cancel Payment.
3. Confirm by checking the box, then click Yes, Cancel This Payment.
Note:
• If the payment has not been withdrawn, you’ll see a Cancel Payment option.
• If the payment has already been sent, your biller may either credit your account, or process a return of funds for the overpayment.
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