User Support » doxo User Account » How do I disconnect from a provider?

How do I disconnect from a provider?

If you have Paperless billing activated for a biller, you can disconnect the biller by following these steps:

1. Log in to your account and go to your Bills list.
2. Click the due date icon next to the biller you want to disconnect from.
3. Click Remove from Bills List to disconnect the biller.

Important:

• If you have paid the biller on doxo in the last 6 months, doxo Support will need to remove the listing for you.
• If you have never made a payment to the biller on doxo, or it has been more than 6 months since your last payment, you can remove the biller yourself. 
• Removing the biller will delete your doxo payment history for that biller, so be sure to save any important information before proceeding.