Official Statement and FAQs Regarding the FTC’s Action Against doxo
doxo · APRIL 25, 2024
Media Statement
“For over 14 years, doxo has remained committed to taking the necessary steps to comply with all regulations and exceed market standards for ensuring consumers are protected and empowered throughout the bill pay experience. To date, we have assisted over ten million people in safely and efficiently paying their bills, eliminating extraneous costs, and improving and protecting their financial health. The current U.S. Federal Trade Commission investigation is inaccurate, and unjust, pushing forth a narrative that is a monumental step backward from the objective of reducing bill pay complexity and costs. The U.S. Federal Trade Commission’s complaint indicates a fundamental misunderstanding of the existing bill-pay market and the structural inefficiencies that almost always work against consumers. doxo is committed to fighting on behalf of all consumers and billers who deserve a better bill pay experience, and we look forward to seeing their interests prevail.”
What is doxo and what do you do?
For over 14 years, doxo’s all-in-one bill pay has radically simplified the bill pay experience by empowering consumers to organize and pay any household bill, on any device, through a standard and secure checkout.
To date, we have helped over ten million people safely and efficiently pay their bills, eliminate extraneous costs, and improve and protect their financial health.
Can consumers trust doxo?
At doxo, our commitment first and foremost is to protect and empower consumers. We pride ourselves on operating with integrity and in having a reputation as a brand and service that both billers and consumers can trust. This is not a responsibility that we take lightly.
We work hard to comply with all regulations and exceed market standards for ensuring consumers are protected and empowered throughout the bill pay experience.
Why did the Federal Trade Commission file a complaint against doxo?
The FTC filed a complaint against doxo because of a lack of understanding surrounding doxo’s services and business processes. As a matter of both policy and law, this action against doxo is inappropriate and unjust.
Not only is it a huge step backwards from the objective of reducing bill pay complexity and costs, it indicates a fundamental misunderstanding of the existing bill pay market and the structural inefficiencies that almost always work against consumers.
Simply put, this action hinders competition and innovation in a market where the FTC should be enthusiastically encouraging it.
Will doxo be fighting this complaint?
doxo is committed to fighting on behalf of all consumers and billers who deserve a better bill pay experience, and we look forward to seeing their interests prevail.
How can users avoid fees when using doxo?
Any consumer can avoid transaction fees and pay for free on doxo when they link their bank account. In addition, doxoPLUS expands the free ways to pay to include ACH and most debit cards, and also provides key financial protection benefits.
Both options are easy and reinforce our commitment to providing a simple, convenient way to pay bills for all our users.
In any case, users are never charged a transaction fee without being shown the fee in advance of submitting a payment, and users can always change or select a different payment option if they choose. Any payment can be canceled for any or no reason after submitting.
What benefits do customers get from doxoPLUS?
doxoPLUS offers two main benefits for subscribers – additional free payment options and important financial protection benefits. Some of these features include $1M in identity theft monitoring, credit score monitoring, overdraft fee reimbursement, and more.
Subscribers can easily cancel their doxoPLUS subscription at any time through their doxo account or through chat or phone with doxo support agents.
doxo continually works to improve our product offerings, adding more consumer benefits to simplify the process of staying on top of household bills.
