Card Payment questions
When will my payment complete?
The best reference for you would be the email sent when you schedule the payment. This email has the most accurate information regarding your payment. Processing times vary depending on the service provider paid, so we can only direct you back to the confirmation email or to contact support for confirmation.
Why did my payment fail?
In most cases, we can’t elaborate on the payment failure reasons. We authorize payments immediately with your credit card company, so the information we have regarding the failure is limited.
Why did doxo appear on my card charge? I made a payment to my service provider.
doxo operates a payment network that allows you to make payments to several thousands of companies. If your card shows doxo on the charge, that’s because we’re currently processing a payment for you. For more information, please visit https://www.doxo.com/about-the-network
Why is there a fee for making payments?
doxo is an alternative payment option for many service providers. Because it costs us money to process payments, and these service providers do not pay us for this service, we must charge a fee to cover the costs of operation. Since doxo is simply an option, you’re not obligated to use our service if you don’t like the fee. We encourage you to do what makes the most sense for you.
Do you offer other payment methods?
We do process payments using a variety of payment methods. Availability depends on the provider, but you can pay with a credit card, a debit card, or via ACH by providing your bank account and routing numbers for most providers.
Why is there a $5.99 charge for doxoPLUS?
doxoPLUS is our subscription bill pay service. For more details please see doxoPLUS FAQ.
If you have any other questions, please contact support. Make sure to include relevant information like your email address, username and the provider you made a payment to. We’re always happy to help.