Household Bills and Financial Health After a Year of COVID-19

A Year of COVID-19: The Financial Impact of Working From Home

As Americans return to the office, many for the first time in sixteen months, doxo has released new survey data on the financial impact of remote work due to COVID-19 on household bills. As many Americans were without access to employer facilities for over a year, the latest doxoINSIGHTS report shows consumers shouldered a large bill pay burden to account for long hours worked from home. The categories most impacted by remote work – Utilities, Cable & Internet, and Mobile – were therefore the most likely to have shown an increase since March of 2020.

“While remote work due to Covid may have saved Americans on their commuting costs, it inversely affected household bills tied to the services we all used as a result of being home more – namely, utilities, mobile phone and internet,” said Jim Kreyenhagen, VP of Marketing and Consumer Services at doxo.

Key findings from the latest report, “Household Bills and Financial Health After a Year of COVID-19” include:

Household bills that increased over the past year were the categories most impacted by remote work

  • Almost half of respondents (45%) experienced an increase in spending in at least one household bill over the past year
  • The bills that increased were those categories that required more usage due to remote work brought on by the COVID-19 pandemic:
    • 77% saw an increase in Utilities
    • 32% saw an increase in Cable & Internet
    • 17% saw an increase in Mobile Phone

Higher usage accounted for increases in these categories, combined with a substantial percentage of individuals who incurred fees because they delayed at least one payment

  • 70% of Utility bill increases were due to more usage; 12% were due to missed payments 
  • 49% of Cable & Internet bill increases were due to more usage; 17% were due to missed payments
  • 51% of Mobile bill increases were due to more usage; 19% were due to missed payments
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