New doxo Apps for iPhone and Android Increase Customer Interaction and Self-Service
SEATTLE – December 11, 2013 – Midway Sewer District announced that in the first ninety days, more than eight percent of customers have already connected and gone paperless on doxo. At the current pace, ten percent adoption is expected by the end of January. Customers can receive their bills and other account documents, organize account info, and make payments directly from their doxo iPhone and Android mobile apps or online.
“Midway’s results on doxo in the first three months has blown away our expectations with more than 8% paperless adoption,” said Roger Parks, co-founder and vice president of provider success at doxo. “doxo made it easy for Midway to make a giant leap from paper bills, to being able to interact with their customers through the doxo iPhone and Android apps and online. Extending their self-service capabilities makes it simple for each and every customer to manage every facet of their Midway account.”
Each time a customer connects to Midway Sewer on doxo, their bills and account documents are automatically delivered directly to their free doxo digital file cabinet, accessed online or via the doxo iPhone and Android mobile app. Customers can also organize and manage their other provider accounts, like insurance, phone, cable, and banking – all in one place. Documents can be printed or downloaded at anytime, and easily backed up to a user’s own hard drive or to Dropbox, Google Drive, or Box. Further, with doxoPAY, customers can quickly pay bills, or set up auto-pay with user-specified limits. Additionally, users can link their Gmail, Yahoo Mail, Hotmail or other personal email to automatically import and archive account related emails.
Midway Sewer District is dedicated to provide quality customer service and protect public health with cost effective, reliable, environmentally responsible wastewater collection and treatment. For more information visit: www.midwaysewer.com.
doxo is an award winning digital file cabinet for all the key accounts in your life. doxo is used to organize and manage all of your account info and email, receive and backup documents, and make payments to connected providers, online or through the doxo mobile apps for iPhone and Android. Through doxo, businesses of all types – banking & credit cards, healthcare, insurance, investment, phone, TV & internet, travel and utilities – connect to customers to provide innovative self-service capabilities, boost mobile and online engagement, accelerate paperless adoption, and get paid faster. Headquartered in Seattle, doxo is venture-backed by Mohr Davidow Ventures, Sigma Partners, and Bezos Expeditions. For more information visit: www.doxo.com.