Simplifying patient billing not simple

Patient billing and explanation of benefits documents frequently baffle both patients and providers alike. This confusion impacts providers’ ability to collect on patient bills, so some providers are trying to simplify patient billing for patients in an effort to increase their debt recovery.

“There’s no other industry that has as complicated a billing process as healthcare,” said John Talaga, vice president of healthcare at doxo, a company providing an online filing cabinet for patients to group their billing information.

Making billing and EOBs easy for patients so that ultimately, providers get paid what is due to them, is an ongoing struggle. Doxo’s service is just one solution that has cropped up to potentially ease the way.

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