Making strides with online billing

People of all ages are paying most or all of their bills electronically, and hospital executives are taking notice. “There’s a whole generation of consumers out there — and consumers are also patients — who want to do everything online,” says Richard Nagengast, director of patient accounting at Northwestern Memorial Hospital in Chicago. To get started, Northwestern offers consolidated billing and insurer EOBs for the hospital in one place online or through a mobile app.

He adds that the online expansion, implemented using a cloud-based portal offered by doxo, also gives it a leg up on its competition. “I think it will distinguish us as a provider,” Nagengast says.